Frequently asked questions
How do I pay?
The payment methods available for your order are displayed at checkout.
How do I track my package?
If a tracking number is provided for your shipment, use it to check delivery updates on the carrier’s website. Tracking updates may take some time to appear.
When will my order arrive?
Please review the shipping information available when placing your order. Delivery times can vary by destination and shipping method.
How do I care for my doll?
Follow the care instructions on the specific product page. Keep your doll away from prolonged direct sunlight and high temperatures.
Are your dolls suitable for children aged 3 and up?
Yes. All TOLIKE dolls are suitable for children aged 3 years and older. They have passed children’s safety testing and have supporting certificates. Please follow the safety and care instructions provided for each doll.
Are your dolls posable?
Posability varies by model. Please check the product description for details about the doll’s body and limbs.
Do you have dolls with rooted hair?
Hair type varies by doll. Please check the product description to confirm whether a doll has rooted or painted hair.
Are customs duties and import taxes included?
Please review any duties and import tax information shown at checkout. If you are unsure whether additional charges may apply, contact us before placing your order.
Have more questions?
Please use the contact options provided on our website and include your order number if your question relates to an existing order.
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